FAQ

Shipping & Delivery

How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery typically takes 7–12 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.

Where do you ship?
We currently ship across the United States.

The Product

Will it work on my hair type?
Yes — adjustable heat settings make it suitable for fine, thick, wavy, and coarse hair. Use a lower setting for fine hair and a higher setting for thick or coarse textures.

Is it safe for my hair?
The ionic technology and ceramic plates are designed to smooth frizz with less heat exposure than a traditional flat iron. As with any heat tool, we recommend a heat protectant and the lowest effective temperature.

How is it different from a flat iron?
The bristles guide and section your hair as you brush, so you smooth and straighten in one pass — faster and more forgiving than a flat iron, with anti-scald tips that protect your scalp and fingers.

Orders & Returns

What's your return policy?
We offer a 30-day money-back guarantee. If you're not happy, contact us and we'll make it right. See our Refund Policy for full details.

How do I track my order?
You'll get a tracking link by email once your order ships. If you can't find it, reach out through our Contact page.

How can I reach you?
Visit our Contact page and send us a message — we aim to reply within 24 hours.